International Shipping Information
Q: What carriers do you use for shipping?
I generally ship by Royal Mail and Evri International. Please note I cannot ship to a PO Box.
Q: When will my package be shipped?
As soon as the artwork has been suitably protected for transportation your order will be shipped. Once the item has been collected by the courier I will forward you a confirmation email with tracking details. Depending on your location will dictate the estimated delivery time. If you are located in Europe this can be as little as 48 hours. If you are located in the USA the delivery time may be longer. I will update you with any delivery schedules from placing the order to receiving the goods.
Q: Will I need to pay any customs charges?
On departure from the UK your order will be dispatched with a commercial invoice attached which is an internationally recognised document. This document validates that any items leaving the UK have been declared and cleared by UK customs authorities. Upon arrival in the destination country, the delivery may be liable to further customs charges, dependent upon the Country and tax laws. Please note any additional charges are at the discretion of the destination customs authorities, therefore I cannot stipulate whether you will have to pay additional customs charges and if so what this amount will be.
Q: I ordered an artwork from you over a week ago and it’s still not arrived?
Any updates on delivery schedules will be emailed to you directly. If you are concerned about the delivery timescale of an order, please email me directly at firstname.lastname@example.org and I will respond as soon as possible with an update.
Q: Do you offer free shipping?
Due to the nature of shipping expensive sculptures and paintings, there is often a separate shipping fee for delivering items. Any shipping costs will be made clear to you at the time of ordering.
Q: Where do you ship to?
I am able to ship to any destination with the exception of a po box.
If you have any questions on shipping that aren’t answered above, or you would like a quote on shipping a piece of artwork to a particular Country, please email me at email@example.com and I will respond to you shortly.